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Scheduled Maintenance Notice:
Our digital banking will be temporarily unavailable between Thurs, Oct. 22 at 10:00 PM – Fri, Oct. 23 at 12:00 AM. We apologize for any inconvenience.

Multi-Factor Authentication (MFA)

Smarter Sign-In, Stronger Security coming November 4

We’re enhancing TCU Digital Banking with Multi-Factor Authentication (MFA). This added layer of protection helps safeguard your account by requiring an additional step to verify your identity when signing in, providing greater peace of mind and helping keep your information secure.

We require your help! to ensure a smooth transition for the MFA enhancement, you are required to update your app and update your contact information (specifically we require your cell phone to be on file). There are two ways you can do this:

  1. Self-serve:
    • Mobile App: Log into your TCU Financial Group App > Click on your profile on the top left corner > Contact details > Go to the cell phone and email section and enter your mobile number > Continue to follow remaining steps to complete.
    • Desktop: Log in to our TCU Financial Group online banking > From the top menu, Navigate to My TCU Financial Group > Settings > Contact Details> Go to the cell phone and email section and enter your mobile number > Continue to follow remaining steps to complete.
    • If required for the detailed step-by-step instructions on how to update your contact information online please visit our website under Help > FAQs > Digital Banking FAQs > How do I update my contact information
  2. Contact us or stop by any one of our four convenient branch locations:
    • 2311 Arlington Avenue in Saskatoon
    • 307 Ludlow Street in Saskatoon
    • 2615 E Quance Street in Regina
    • 4500 Rochdale Boulevard in Regina

What you need to know:

  1. Multi-Factor Authentication (MFA): To further protect your account, on November 4, we are introducing MFA – an added layer of security that helps ensure only you can access your digital banking.
  2. Secure, Seamless Access: MFA provides an extra step during sign-in to help safeguard your account from unauthorized access while keeping your experience simple and secure.
  3. Mobile App Update Required: To access digital banking on your mobile device, you’ll need to install the latest version of the mobile banking app.
  4. Mandatory Enrollment: All members will be required to enroll in MFA the first time they sign in after the upgrade. This is part of our commitment to protecting your financial information.
  5. Pick the MFA Option that Works for You: You’ll be able to choose from four convenient MFA methods: Push Notification, Web Authentication, Text Message, or Voice Call.
    • Push Notification Recommended: For the fastest and most seamless experience, we recommend selecting Push Notification as your MFA method.
  6. Biometric Login Re-Enrollment: If you use biometrics (FaceID or fingerprint) to sign in to digital banking today, you will still need to register for MFA. Biometrics can be re-enabled for future sign in after setting up MFA.
  7. Quick Setup for Peace of Mind: The MFA registration process is quick and easy. Once set up, you can add trusted devices to simplify future logins.
  8. Support Is Available: If you need help accessing your profile after the update, our Member Service support team is here to assist you every step of the way, call MemberLine at 1-877-828-4343.
Monday | October 19, 12:00 PM
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