Brand New in 2022 - New Banking Experience

The year ahead promises many new opportunities, and one that we’re especially excited about is our new digital banking experience, launching on March 20. It will provide flexible options for our members and the freedom to personalize how you conduct day-to-day banking.

Find out about all the important information that might affect you on our FAQ page.

To keep you up to date, a series of five emails leading up to the launch provides a list of important topics as we launch our new digital banking platform. An archive of those emails can be found below.


Member FAQs on the Digital Banking Transition  

We've created an FAQ section below to capture a few notable topics that members might be thinking about. We also have a Digital Banking Help section to help answer any questions on NEW digital banking platform (both online banking and the mobile banking app).

Personal Banking FAQs

Business Banking FAQs

Personal Banking FAQs

Will this impact my login information for online banking or my mobile app?

Yes, you will need to create a username for the new digital banking platform (a member-selected username will be a new feature). When you first login to the new digital banking, you’ll use your current debit card number (or virtual card number). You’ll also need to enter the matching cell phone number AND/OR email address that we have on record for you. We’ll then provide a one-time password (sent to your email or cell phone) for you to be able to continue on the new digital banking platform.
Members won’t need to download their old E-statements. As you explore the new online banking platform, you will still be able to see your E-Statements which you can use to find any historical transactions. However, for those members who download their transaction details in other formats (like an editable spreadsheet) you won’t have the same ability to see your historical transactions before March 20th, 2022.
Yes, if you regularly download your transaction history in a spreadsheet or similar format, you will need to ensure you download all of your transactions before March 18th, 2022. After this date, the new digital banking platform will re-establish a transaction history for download.
All other scheduled payments will transfer over to the new online banking platform, except for scheduled e-Transfers and scheduled inter-member transfers.
Unfortunately no. You will need to re-setup any e-Transfer contacts you may have established. The upside is that you will have a refreshed list of your e-Transfer payees as we move to a modern user experience, enriched online banking features, enhanced online security, and greater flexibility in spending, managing and tracking your money.
Yes, you will see your bill payees show up within the new online banking platform.
No, they won’t. They’ll remain unchanged.
Yes, you will but not to worry, we’ll share more details when it’s available.
No, our website address will stay the same, but there will be a new website address setup specifically for online banking.
We’re going to try our best to automatically redirect you, but you might need to set new bookmarks once you’re transitioned to the new online banking system.
We recommend you uninstall the old version of the application to avoid any confusion. The old version of the application will not provide access to your accounts once the new digital banking platform is up and running.
Unfortunately no. For example, if you had a recurring transfer from your chequing account to a joint savings accounts for an emergency savings fund. However with the new Member-to-Member transfer feature, you can add and save recipients on your own. All you need is the recipient’s TCU Financial Group account number. We will have an interactive demo to walk you through this.
Any existing alerts will go away, but the new digital banking platform will offer more robust banking alerts that you can customize with the new system.
No, in fact while we make the switch over the weekend of March 18, 2022, ATM and POS activity will help members continue to do the majority of their transactions.

Business Banking FAQ

Will there be business online banking services, or will we lose our current online banking access?

There will be new business online banking services that will provide numerous enhanced functionality benefits for our business members. Stay tuned for more details!

After March 18, 2022, CRA payment/remittance functionality will not be available through digital banking services. This includes GST/HST remittances, corporate tax remittances and payroll and source deductions.

  • Any historical records of CRA payments within the system will no longer be available to view or download. We recommend downloading a copy of your CRA filing and payment history before March 18. This can be done within current online banking. Alternatively, this payment history is available through your CRA account on the Government of Canada Website at Canada.ca  
  • We are currently investigating the addition of this payment feature for digital banking enhancements later in the year. Watch for updates within online banking.
  • Future CRA payments/remittances that you may need to make can be completed in any one of our TCU Financial Group branches or you can remit them electronically using the CRA My Payment option on the Government of Canada Website at Canada.ca. We will continue to offer free in-branch CRA Business Tax Remittances / Payments for members as we develop an online option.
Members can count on all having of their past e-statements available in the new online banking system, however if you regularly download your transaction history for QuickBooks, Sage 50, Excel or other available data files, your historical transactions before March 18 will not carry over in this format. If you’d like a historical data file, be sure to download your transaction history before March 18. After this date, the new digital banking platform will re-establish a transaction history for download. 

Yes, you will need to re-create access for any of your existing delegates on the new online banking system before they can sign in. With the easy-to-use delegate management tools, your team can be up and running in no time. To get started, you will need to set up delegates from a desktop computer, not the mobile app.

After March 20, business and personal accounts can be conveniently accessed through a single login. This consolidation feature works a little bit differently with the new system and you won’t be able to view your consolidated memberships until you have completed a few steps.

You will have to start by completing your initial sign in for each membership separately. Once you have completed the onboarding process for all your business and personal memberships, you can then consolidate them as required. Once this onboarding process is complete, you will be able to sign in once and switch between any of your consolidated profiles as needed. We will have an interactive demo to walk you through this process coming soon.

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