FAQ

Do I have to pay anything? Expand/Collapse

Absolutely not. The TCU Financial Group mobile app is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app? Expand/Collapse

The TCU Financial Group mobile app can be downloaded in just three easy steps:

For iPhone users:
  1. Using your iPhone, search for "TCU Financial Group" in the App Store
  2. Select the app icon, and verify that the author of the app is TCU Financial Group
  3. Tap the icon marked "Free," then tap again when it changes to "Install"
For Android™ users:
  1. Using your Android phone, tap the search icon and search for "TCU Financial Group" on Google Play™
  2. Select the app icon, and verify that the author of the app is TCU Financial Group
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

Why can't I find the Mobile App on Google Play? Expand/Collapse

The operating system on your Android device may not be compatible with the app. Update your operating system to the latest version and try again.

What is QuickView? Expand/Collapse

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances? Expand/Collapse

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account? Expand/Collapse

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in? Expand/Collapse

No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

I have been able to log into the mobile app in the past but it is no longer working. Why is this? Expand/Collapse

You may have pending updates waiting on your phone. Check to make sure both your app and operating system are up to date. If you continue to have problems, please contact our MemberLine Department.

If my phone is lost or stolen, will my information be at risk? Expand/Collapse

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us: Change Personal Access Code

.

I'm using a different brand of smartphone. Can I still access mobile banking? Expand/Collapse

Yes. You can continue to bank using our full-featured mobile site at: www.tcufinancialgroup.com/m/

How do I remove the app from my iPhone? Expand/Collapse

For iPhone users: removing the app is as easy as tapping and holding your finger down on the TCU Financial Group mobile app icon, then tapping the "X" in the top right corner.
For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall.

Download the app today: App Store|GOOGLE PLAY

 

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