Mobile Banking FAQ

Do you need help with your mobile banking? Browse our list of FAQs to learn more.

Download the TCU Financial Group app for your Apple or Android device. 

Google Play Logo Apple Store login

If you have any questions please call Memberline at (877) 828-4343 . We would be happy to help you.
 

Download the Mobile App Expand/Collapse

Find our mobile app by searching "TCU Financial Group" on your Android or Apple device app store or clicking the icons below. You can learn more about the many features of our mobile app by clicking here.

Google Play Logo Apple Store login

Access the Mobile Website Expand/Collapse

Our Mobile Web service allows smart phone users enhanced access to Online Banking.

Mobile Web offers you the following:

  • View account balances/history
  • Pay bills
  • Transfer funds
  • Find a branch or ATM

To access our mobile website, visit www.tcufinancialgroup.com/m from your smart phone browser. Please check your device’s user manual for instructions on how to add this link to your Favorites or Home Page.

Deposit a Cheque using Deposit Anywhere Expand/Collapse

  • Open the TCU Financial Group app on your smartphone
  • Select your account and enter the amount
  • Snap a photo of the front and back of your cheque
  • Confirm the details and tap “submit”
  • Write the date of deposit on the back of your cheque.

Click here to learn more. 

My phone has been stolen or lost, how do I changed my PAC? Expand/Collapse

Click here to change your PAC. Once your PAC is changed the mobile app will require a user to login. To better secure your account use a password that is unique and has not been used for any other login on any other website or mobile app. 

Why can't I find the Mobile App on Google Play? Expand/Collapse

The operating system on your Android device may not be compatible with the app. Update your operating system to the latest version and try again.

What is QuickView? Expand/Collapse

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances? Expand/Collapse

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account? Expand/Collapse

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in? Expand/Collapse

No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

I have been able to log into the mobile app in the past but it is no longer working. Why is this? Expand/Collapse

You may have pending updates waiting on your phone. Check to make sure both your app and operating system are up to date.

If my phone is lost or stolen, will my information be at risk? Expand/Collapse

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us: Change Personal Access Code.

I'm using a different brand of smartphone. Can I still access mobile banking? Expand/Collapse

Yes. You can continue to bank using our full-featured mobile site at: www.tcufinancialgroup.com/m/
 

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