Alerts

When enabled, alerts are text or email messages that notify you of changes within your account. These alerts add additional protection to help you identify potential fraudulent activity as soon as it happens. They are enabled through online banking. You can subscribe or cancel these alerts at anytime.

Sign Up for Alerts

Alerts are managed through online banking.

  1. Login to online banking
  2. Click on Message and Alerts (found on the left hand navigation)
  3. Select 'Manage Alerts'
  4. Add Contacts - add an email address or mobile phone to receive your alerts
  5. Add the alerts you would like
Alert Name How the Alert Works
New Payee Added This alert notifies you when a new billpayment vendor is added to your online banking account
Personal Access Code (PAC) Changed An alert when your online PAC has been changed
Online Banking Locked Out Incorrect Response to Security Question This alert notifies you that access to online banking has been locked because your security questions have been answered incorrectly, exceeding the maximum attempts allowed
Online Login This alert notifies you anytime a login has occurred
Interac e-Transfer recipient added A notification when a new Interac e-Transfer recipient has been added
New Messages available This alert notifies you when a message has been received in online banking

Small Business Online Banking Alerts:
Transaction Pending Approval This alert notifies small business users each time a transaction requiring their approval is initiated by a delegate or another signer on the account
Transaction About to Expire This alert notifies small business users each time a transaction requiring their approval is about to expire
In addition to the alerts you enable, you will receive an alert each time a change is made to your alerts as an additional security measure. 
 

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