Alerts

When enabled, alerts will notify you of changes within your account. These alerts add additional protection to help you identify potential fraudulent activity as soon as it happens. You can subscribe or cancel these alerts at anytime. Alerts can be received through text message, email or push notification (via the TCU Mobile App).

Sign Up for Alerts

Alerts can be set up and managed through online banking or the TCU Mobile App.

Online Banking Instructions Expand/Collapse

  1. Login to online banking
  2. Click on Message and Alerts (found on the left hand navigation)
  3. Select 'Manage Alerts'
  4. Add Contacts - add an email address or mobile phone to receive your alerts
  5. Add the alerts you would like

Mobile App Instructions Expand/Collapse

  1. Login to the Mobile App
  2. Click on Alerts found on the second page of the menu
  3. Select "Manage" under the Alerts heading
  4. From the list of available alerts, select the alert you would like to receive
  5. Select email/phone preference and add necessary information

Alert Name How the Alert Works
New Payee Added This alert notifies you when a new billpayment vendor is added to your online banking account
Personal Access Code (PAC) Changed An alert when your online PAC has been changed
Online Banking Locked Out Incorrect Response to Security Question This alert notifies you that access to online banking has been locked because your security questions have been answered incorrectly, exceeding the maximum attempts allowed
Online Login This alert notifies you anytime a login has occurred
Interac e-Transfer recipient added A notification when a new Interac e-Transfer recipient has been added
New Messages available This alert notifies you when a message has been received in online banking
Small Business Online Banking Alerts:
Transaction Pending Approval This alert notifies small business users each time a transaction requiring their approval is initiated by a delegate or another signer on the account
Transaction About to Expire This alert notifies small business users each time a transaction requiring their approval is about to expire
In addition to the alerts you enable, you will receive an alert each time a change is made to your alerts as an additional security measure.
 

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