Online Banking FAQ
Do you need help with your online banking? Browse our list of FAQs to learn more.
If you have any questions please call Memberline at (877) 828-4343 . We would be happy to help you.
How do I?
Order Cheques Expand/Collapse
Follow quick and easy steps to order your cheques online.
Place a Stop Payment Expand/Collapse
Put a stop payment order on your cheques online at any time
Change Contact Information Expand/Collapse
Update your address, phone number and other personal details.
Update Security Settings Expand/Collapse
Change your Personal Access Code, security questions and image.
Manage Mobile Banking Expand/Collapse
Edit your text banking and mobile device settings.
Mobile App Administration Expand/Collapse
De-activate the QuickView function if your mobile device gets lost or stolen.
View Messages Expand/Collapse
Messages help you stay informed on topics concerning your account.
View e-Documents Expand/Collapse
As of October 2013, the documents for all new deposit accounts are accessible online.
View e-Statements Expand/Collapse
All statements issued after January 2012 will be available online saving up to 7 years history from that time.
Set Statement Preferences Expand/Collapse
Choose to receive paper or E-Statements.
Rename Accounts Expand/Collapse
Personalize your account names to make banking that much easier!
Set up Recurring Payments Expand/Collapse
Want your bills to take care of themselves? Set them up to be paid automatically each month.
Send INTERAC e-Transfer Expand/Collapse
Pay rent or transfer money to a friend or family member using e-mail
Make Additional Mortgage or Loan Payments Expand/Collapse
Make principal only payments to any open loan or mortgage.
Make RRSP and TFSA Contributions Online Expand/Collapse
Making a contribution to your RRSP or Tax Free Savings Account has never been easier.
Make a Foreign Exchange Transfer Expand/Collapse
Transfer Canadian funds to and from a US account, through TCU online banking.
Set up Account Alerts Expand/Collapse
When enabled, alerts will notify you of changes within your account. These alerts add additional protection to help you identify potential fraudulent activity as soon as it happens. You can subscribe or cancel these alerts at anytime.
