Our Security Guarantee

At TCU Financial Group we understand how important safe, secure Online Banking is to you.

OUR GUARANTEE TO YOU--If you experience loss due to unauthorized online banking, we will reimburse you 100% provided you fulfill your responsibilities as outlined below and in the Direct Services Agreement - TCU Financial Group - Direct Services Agreement. For detailed information on Internet Security and your responsibilities visit: TCU Financial Group - Security is everyone's responsibility

What we do to protect your security

  • 128-bit encryption
  • Industry standard firewalls
  • Automatic session time-out – your online banking session will automatically end after 15 minutes of inactivity

Your responsibilities

Protector your computer:

  • Protect your password (PAC)
  • Never share your password (PAC) with an individual or service provider
  • Install and use up-to-date anti-virus and anti-spyware software
  • Use a firewall
  • Use an up-to-date web browser
  • Log out and close your browser at the end of each online banking session
  • Contact TCU immediately if you suspect someone has gained knowledge of your PAC or if you suspect loss, theft or any unauthorized use of your account

Additional Information


Malware includes computer viruses, worms, trojan horses, spyware, adware, most rootkits, and other malicious programs.  Malware is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or code.


A firewall can either be software-based or hardware-based and is used to help keep a network secure. Its primary objective is to control the incoming and outgoing network traffic by analyzing the data packets and determining whether it should be allowed through or not. A network's firewall builds a bridge between an internal network that is assumed to be secure and trusted, and another network such as the Internet, that is not trusted.[1]

Many personal computer operating systems include software-based firewalls to protect against threats from the Internet. (ex. windows firewall)

Most internet providers include a hardware firewall with some of their home services. If you are unsure if you have a firewall provided by your internet service provider you should be able to contact them and ask.

[1] Oppliger, Rolf (May 1997). "Internet Security: FIREWALLS and BEYOND". Communications of the ACM 40 (5): 94.