Member News

Branch Changes

The following branch changes will be effective November 6, 2017:

  • Personal Teller Machine (PTM) service will be discontinued at all locations
  • Saskatoon Ludlow Branch and Regina Quance Branch will be open 6 days a week (Monday to Saturday)
  • Saskatoon Stonebridge Branch will become our first Advice Centre

All other branch hours will remain the same. For full branch hours visit our Contact Us page.

For more convenient ways to manage your money outside of branch hours, try our other great services:

 


 

Staff Development Day

On Monday, September 25 our Stonebridge Branch, Rochdale Branch, MemberLine Department and Personal Teller Machines (PTM) will be closed. We will be closed for staff development to serve you better. Regular hours will resume on Tuesday, September 26.

 


 

Travel Notice

When travelling outside of Canada, it is important to let TCU know of your travel plans. This will help to avoid service interruptions with your TCU MEMBER CARD. Please contact our MemberLine Department at 1-877-828-4343 to inform us of your travel plans.

 


 

TCU Supports Creative Kids

Creative Kids Donation


Creative Kids and TCU Financial Group are excited to partner together in 2017. Creative Kids is a program grounded in the belief that access to artistic and cultural activities has a transformative impact on the lives of children and youth. Whether it is music lessons, dance training, visual art instruction, language classes or theatre camp, it’s been proven that participation in creative activities from an early age can have deep and profound effects that endure a lifetime. Creative Kids works to reduce the financial barriers that prevent kids from participating in these activities. More information on Creative Kids can be found at: www.creativekidssask.ca

 


 

TCU Mobile App Updates

The TCU Mobile App has been updated. Some features included in this update:

  • Ability to manage and configure alerts within the app
  • Redesigned Find Branch/ATM locator with integrated map

For more information, please visit our Mobile App page.

 


 

Stonebridge Branch Changes

Effective May 1st, the Stonebridge Branch hours will be Monday to Friday 9:30 AM to 5:00 PM and closed on Saturdays. For full branch services on Saturdays, please visit the Arlington or Ludlow Branches. All branch hours and locations can be found on our Contact Us page.

As well, the Saskatoon Business Services Team has relocated to our Stonebridge Branch. Please note: Deposit services remain at Arlington and Ludlow Branches only.

 


 

CRA Payment Issue

CRA payments made to SIN numbers beginning with 00, 02, 05, 07 or 8 cannot be made electronically. This includes online banking, mobile app or telephone banking. These payments can be made in branch or through the mail. In both cases, all necessary paperwork must be included. If you have any questions, please contact our MemberLine Department.    

 


 

Terms and Conditions Update

The Terms & Conditions - Personal have been updated. The Terms & Conditions - Business have also been udpated.

 


 

Board of Directors Election Results

The TCU Annual General Meeting was held on Wednesday, April 5. The Board of Directors Election Results were announced during the meeting.

 


 

TCU Annual Report 2016

The TCU Annual Report 2016 highlights the financial results from the past year of operations.

 


 

Bill Payment Notice

Same day duplicate CRA or bill payments are not allowed by our system for security reasons. All duplicate payments will automatically reject and be credited back to the account the following business day. It may take up to five business days to process payments and credit to the applicable account.

 


 

Travel Notice

TCU Financial Group has received reports some locations in Mexico are not accepting US currency. Additionally, some travelers have experienced difficulties with paying in US funds due to the fees and other charges to exchange for Mexican Pesos.

Members travelling to Mexico are recommended to purchase Pesos, and as a backup, take Canadian funds to exchange at their destination. Many travelers purchase $1 USD bills for tips and they may still want to do so. Members can also contact their travel agent to find out if their resort is willing to accept cash or provide different payment options.

When ordering foreign currency from TCU, we require two weeks’ notice to ensure we can meet all requests. Foreign currency can be requested at your local branch or through our MemberLine Department.

Reminder: When travelling outside of Canada, it is important to let TCU know of your travel plans. This will help to avoid service interruptions with your TCU MEMBER CARD. Please contact our MemberLine Department at 1-877-828-4343 to inform us of your travel plans

 


 

E-Statement Email Notifications

Beginning with the January 15 statement cycle, members who have opted to receive E-statements will now receive an email informing them their E-statement is ready to view. If you do not receive this notification, please update your email address online or contact our MemberLine Department. If you are not receiving E-statements but would like to, you can update your Statement Preferences online or contact our MemberLine Department.

 


 

Service Fee Changes

TCU Financial Group will be changing some service fees effective January 1, 2017. Please review the TCU Accounts and Fees Guide for more information. 

 


 

New Call Centre Technology

Beginning in January, TCU Financial Group will be introducing new call centre technology. When you call our MemberLine Department you will now hear an automated menu. Please listen closely to all of the options to ensure your call is directed appropriately. Calls may be recorded for quality control and training purposes.

There will be no changes to existing telephone numbers.

 


 

New Mobile Website

TCU Financial Group is excited to launch our new mobile optimized website. With this new website, you will now be able to access features such as online applications, calculators, and content on our products and services, all with a mobile friendly design. Online banking functionality can be accessed by tapping “Login” in the upper left-hand corner. This website has been designed to replicate our desktop website but on a mobile device. To check out these enhancements, visit tcufinancialgroup.com on your smart phone.

 


 

Fraud Awareness Week, Nov 13 - 19

By this time last year, the Canadian Anti-Fraud Centre had received 68,026 mass marketing fraud, identity fraud and identity theft complaints resulting in $61,694,416.23 in loss.

November 13 - 19, 2016 is Fraud Awareness Week. At TCU we believe it is important to educate our members about fraud because an educated member is far less likely to fall victim to this type of crime. Learn more about fraud, how to identify it and how to keep yourself safe on our Fraud page

 


 

October 2016 Horizon Newsletter

The October 2016 Horizon Newsletter is now available. Highlights include:

  • Message from the CEO
  • Your 2016 Board of Directors
  • Take Control of Your Life's Story
  • More Money in Your Pocket
  • Giving Back to the Community.
  • And more!

 


 

Travelling Outside of Canada?

When travelling outside of Canada, it is important to let TCU know of your travel plans. We can help your vacation run smoother by avoiding service interruptions with your TCU MEMBER CARD. Please contact our MemberLine Department at 1-877-828-4343 to inform them of your travel plans.

 


 

MEMBER CARDs with Interac Flash

In May, TCU issued new MEMBER CARDs with Interac Flash to our members. These new cards also feature new card numbers which will be needed to access online banking, mobile banking and TeleService. Your Personal Access Code (PAC) has not changed. If you have not already done so, please activate your new MEMBER CARD immediately. You can activate it by making a purchase or using in an ATM. All non-Flash MEMBER CARDs will expire soon.

If you did not receive a new card or have any questions, please contact our MemberLine Department.

 


 

Changes to Login

Logging in to online banking has been simplified. The security image has now been removed. You will now enter your login credentials on the homepage.

Reminder: You are now required to enter your full Member Card number when logging into Online Banking, Mobile Web, the TCU Mobile App or Telephone Banking. If you have set up a memorized account or saved login you will need to set up a new one with your full Member Card number.

 


 

 

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