Member News

Message from the Board of Directors

The Board of TCU Financial Group would like to announce some changes to the leadership team at the TCU Financial Group. CEO, George Greenwood has resigned of his position as of the end August, 2019. Earl Warwick, the Board Chair expanded, “George has decided to pursue other opportunities outside the credit union system. We would like to sincerely thank George for his significant contributions to TCU Financial Group over the past four years. We wish him the very best of success in the next chapter of his career.”

George Greenwood provided some sentiments to summarize his tenure as CEO. “As I write this message, plenty of wonderful memories come to mind from my 22 years in the Canadian Credit Union System. In 2015, I had the privilege of joining TCU Financial Group. The people who work at TCU Financial Group and volunteer on the board are top notch, caring, and compassionate people. They all share the same goal and that’s to make sure this credit union is successful. Thank you everyone for your support over the years and trusting in me.  I will miss TCU Financial Group and the Credit Union System but I leave knowing the future is bright and the people at TCU Financial Group are more than capable of facing the challenges and taking hold of the opportunities ahead.”

With the transition of leadership, the Board has named Chief Financial Officer, Greg Peacock as the interim CEO. Warwick mentioned, “The Board of Directors will be convening our Recruitment Committee to start the process of selecting our next CEO shortly. In the interim, Greg Peacock will be acting as our interim CEO. Greg’s longstanding history with TCU Financial Group, along with his 25 years of experience within the financial services industry provides the strategic direction and leadership for the financial operations of the credit union.”

To add to the capable Executive Management Team, TCU Financial Group is happy to announce the hiring of new Chief Operations Officer, Tim Owens. Joining TCU Financial Group in August 2019, Tim brings with him 20 years of leadership, marketing, and relationship management experience. He spent the previous 13 years at Concentra, working to help credit unions across Canada create value for their members. Tim`s experience includes developing and executing future-focused strategies, leading purpose-driven stakeholder engagement and working to foster a winning corporate culture.

Peacock commented, “We are excited about the opportunities ahead for the credit union. We’ve been working on strategic initiatives together with the Board that we feel will set us up well for the future. The addition of Tim to the COO role will give us a balanced leadership structure that is needed to help shape and implement a refocused member experience.”



 

2019 Scholarship Recipients

Congratulations to the recipients of the 2019 TCU Financial Group Scholarships. A full list of recipients can be found on the 2019 Scholarship Recipients page.


 

TCU Financial Group Board Election Results

The Annual General Meeting of TCU Financial Group Credit Union was held on Wednesday, April 10, 2019. Congratulations to our successful candidates who ran in the election.  Full details available here.


Importance of Setting Up E-Statements

Information for all TCU Members:

  • If you haven't already done so, now is a great time to sign up for e-statements.
  • Our MemberLine Contact Centre is available to respond to your inquiries regarding your TCU account.

Information for Credit Card holders:

  • To ensure credit card payment due dates are top of mind, e-statements can be setup to be delivered to your email.
    • Click here to enroll with MyCardInfo for TCU Financial Group credit card accounts (sign up for electronic statements).
    • Balance, payment amount and due dates are available through:
    • Payments can be made through online banking or in person at any TCU Financial Group location

     

    ATM Hold Update

    There will be no holds on cash deposits at all TCU Financial Group ATMs. If you need to make a deposit to cover an upcoming pre-authorized payment or loan payment, a cash deposit in a TCU ATM is now a safe option. There will be no hold on this deposit, allowing the payment to go through as scheduled. For more information, view the Automated Teller Machines section on our Ways to Bank page.


     

    Credit Card Bill Payee Changes

    The names of the following credit card bill payees will be changing:

    • Sears Retail card becomes Scotiabank Retailer Card
    • Marriott Visa becomes Chase Hotel Rewards Card
    • Amazon.ca Rewards Visa Card becomes Chase Retail Rewards Card

    We will be updating our system with the new names and removing the previous names. During this transition these bill payees may be unavailable to pay on August 7th and 8th. After August 8th, the new credit cards will be available on your utility bill list. Your bill payee account number will not change. We apologize for any inconvenience this may cause. If you have any questions, please contact our MemberLine Department.


     

    Mobile App Enhancements

    Our TCU Financial Group Mobile App has been created out of the core Central 1 mobile banking app that continues to be ranked #1 in Canada by Forrester Research. The app is continually improving and we’re happy to bring you a few more updates to further improve your mobile banking experience. Here are the latest improvements to the TCU mobile app:

    • Account Activity Search and Filter Updates – Members can now filter or search their account activity using a pre-defined or custom date range. Transactions can also be filtered or searched based on a single amount or an amount range.
    • Message Indicators – Members will now see an indicator on the ‘Messages’ icon when they have any unread messages.
    • Enhanced Landscape and Portrait Orientations for Tablets
    • Touch ID (iOS) – When enabled, members will be able to login to the app using their fingerprint that has already been set up on their iPhone.
    • 3D Touch (iOS) – This feature will allow members to go directly to Transfers, Bill Payments and Deposit Anywhere from the phone home screen. When enabled, this feature is available on iPhone 6S and more recent models.

    If you haven’t downloaded our app yet, give it a try! It is available in the App Store and Google Play. For those already using the app, you should receive the update automatically.

     


     

    Travel Notice

    Please let our MemberLine department know when you are travelling outside of Canada. This will help to avoid any service interruptions with your TCU Financial Group MEMBER CARD debit card.

    For more useful travel information, please visit our Travel Tips page.

     


     

     

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