Member News

Rochdale and Arlington Locations Now Open

July 7, 2020

TCU Financial Group has been here to serve you right through the pandemic with online banking, MemberLine call support, and essential in-branch service. As part of our re-opening strategy, we are pleased to announce that we are re-opening our Arlington and Rochdale locations, with in-branch social distancing protocols to keep members and staff safe.

Starting Tuesday, July 7th, the Arlington branch will be open Tuesday to Friday from 9:30 am to 5:00 pm and the Rochdale branch will be open Monday to Friday from 9:30 am to 5:00 pm to manage all your banking needs. 

To ensure the safety of everyone we ask that you follow these guidelines while visiting.

  1. Maintain social distancing and keep 6 feet away from all other members and staff. 
  2. To ensure there is room for social distancing we will be limiting the number of members allowed in the branch at a time. 
  3. If possible, please only have one member of your family visit the branch at a time. 
  4. Please follow all signage in the branch that will direct you during your visit.
  5. We ask that members continue to use online or mobile banking to manage many of their banking needs. If you have a question about online banking, please contact MemberLine. 

Greg Peacock Named CEO of TCU Financial Group


June 19, 2020

The Board of Directors of TCU Financial Group is pleased to announce the appointment of Greg Peacock to the role of CEO.

Over the last ten months, Greg has fulfilled the position as Interim CEO. Under Greg’s leadership, the credit union not only came together to adapt operations in response to new conditions and guidelines brought about by the pandemic, but also collaboratively developed a new three-year strategic plan that will serve as a foundation for continued optimization and growth.

In a statement, Earl Warwick, TCU Financial Group Board Chairman, said “Greg’s 24 years of experience at TCU made him the ideal candidate to assume the CEO role. His recent experience as Interim CEO, in no small part exemplified by the good work the executive managers have been doing in the short term, made him the natural choice to lead the credit union in the next steps of its journey.”

Greg expressed his gratitude and vision for the future, “It’s a very exciting and transformative time at TCU Financial Group. Throughout the credit union, there’s a lot of energy and focus dedicated towards ensuring our path forward will move us closer to achieving our strategic goals. We have a strong team and I’m looking forward to our new strategic focus, continued growth and organizational evolution that we will enable over the coming months.”

Welcoming our 2020 Board of Directors

The TCU Financial Group Board of Directors election week was held May 29 - June 9, 2020. Congratulations to the successful candidates. Karen Bradley, Darcy McLean and Angela Prokop were declared elected at the Annual General Meeting on Wednesday, June 17, 2020. We also thank Brendan Bitz and Graham Mickleborough for their years of service.

Click to view the full board of directors.

Branch Reopening Update

Recently our branch services have been operating by appointment only. This has proven to be a successful step in flattening Saskatchewan’s curve, and we thank you for joining us in those efforts.

Safety is Most Important

If you do need to visit a branch, things might look a little different. In addition to rigorous cleaning practices, we have implemented a number of enhanced safety protocols, including:

  • Plexiglass shields at personal banking stations
  • Floor markers to help maintain safe social distancing
  • Limiting access to no more than four members at a time in the branch, with a queue line available outside, if needed

Important Reminders

  1. Use Phone and Online Services First: Conduct banking from a distance whenever you can. If you aren’t sure how to do what you need, call our MemberLine Team at 1 (877) 828-4343.
  2. Use ATMs: Deposit cheques, withdrawal cash, pay bills and access night deposit services at our ATMs.
  3. Quarantine: Do not visit the branch if you are sick or if you have travelled anywhere outside of Saskatchewan for the past 14 days.
  4. Entering the Branch: If you do need an appointment, please do not enter the branch earlier than two minutes before your appointment time.
  5. Hand Hygiene: If entering the branch, use the hand sanitizer available as soon as you come in.

Thank You!

Read more about the available resources provided by the government and TCU Financial Group.


March 24, 2020

We’re here to help.

If you are facing financial challenges as a direct result of COVID-19, below is a list of resources that may provide relief:

TCU Financial Group

TCU Financial Group has implemented a Financial Relief Program that will offer personalized solutions to members impacted by the COVID-19 outbreak. If you require assistance, please call MemberLine or contact your Account Manager to discuss personalized solutions and financial support.

For up to date information please follow our COVID-19 Action Plan.

For Business Members

The Government of Saskatchewan has set up a Business Response Team and programs including deferrals and funding for PST, provincial utilities and self-isolation support. They have also provided information on where you can submit your solutions and/or ideas to fulfill the necessary supplies related to COVID-19. Find out how to access these here.

For Individuals

A number of provincial and federal government programs are available for individuals to access relief from the direct impact of COVID-19:

Government of Saskatchewan

  • Job protected leave
  • Self-isolation support
  • Student loan repayment moratorium
  • Labour market services
  • Immigration Services

Government of Canada

  • Employment Insurance
  • EI Sick Benefits
  • Work Sharing
  • Emergency Care Benefit
  • Enhanced Child Care Benefit
  • Goods and Services Tax Credit
  • Immigration and Temporary Residents
  • Student Loans
 

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