Member News

2018 Scholarship Recipients

Congratulations to the recipients of the 2018 TCU Financial Group Scholarships. A full list of recipients can be found on the 2018 Scholarship Recipients page.


 

Value of Wills and Power of Attorneys

TCU Estate Expert Georeganne Bourget talks with CTV about the value of having a proper will and power of attorneys in place.


For more interviews with TCU Experts, please visit the CTV website.


 

Understanding Cash Flow

TCU Financial Group Account Manager Jessica Struck recently met with CTV to discuss the importance of cash flow and the benefits of understanding your own cash flow needs.


For more interviews with TCU Experts, please visit the CTV website.  


 

Member Survey - Improving the TCU Member Experience

TCU Financial Group has partnered with Strativity Group, a global customer experience research firm, to gather feedback around member experiences. A sample of members will be contacted by Strativity to complete a survey over the next couple of weeks in May and June. The survey is looking to gather member insight on how we are currently serving our members, and what TCU Financial Group can do to improve the overall experience for our members.

For those that are being contacted, we hope that you have an opportunity to participate. If you have any further questions, feel free to contact MemberLine. We thank you for taking the time to provide us with your valuable insights.

 


 

Financial Literacy with CTV

Our TCU Financial Group Experts recently met with CTV in Regina and Saskatoon to talk about the importance of financial literacy and how a person can get started.




For more interviews with TCU Experts, please visit the CTV website.  


 

Board of Directors Election Results

The TCU Financial Group Board of Directors Election was held from March 28, 2018 to April 6, 2018. Tony Linner, Reagan Lowe, and Earl Warwick were declared elected at the Annual General Meeting on Wednesday, April 11, 2018. Congratulations to the successful candidates. We also thank Carla Gradin for allowing her name to stand.

To see the full Board of Directors, please visit our Meet the Board of Directors page.

 


 

Tips to Save in Income Tax

Our TCU Wealth Management Specialists recently met with CTV, in both Saskatoon and Regina, to share some tips that can help you save on the income tax you are paying.




For more interviews with TCU Experts, please visit the CTV website.  


 

Protecting Our Members

TCU Financial Group is continually improving our vigilance of fraudulent behavior to keep our members and their financial wellbeing safe. The recently introduced Proactive Risk Manager (PRM) solution is an example. This will add another layer of card fraud management with 24/7 monitoring and alerts. Also, we are continuously improving fraud control through employee training as well as our expanded branch video surveillance. 

For more information on our fraud prevention practices and tips to protect yourself, visit our Fraud page.

 


 

Mobile App Enhancements

Our TCU Financial Group Mobile App has been created out of the core Central 1 mobile banking app that continues to be ranked #1 in Canada by Forrester Research. The app is continually improving and we’re happy to bring you a few more updates to further improve your mobile banking experience. Here are the latest improvements to the TCU mobile app:

  • Account Activity Search and Filter Updates – Members can now filter or search their account activity using a pre-defined or custom date range. Transactions can also be filtered or searched based on a single amount or an amount range.
  • Message Indicators – Members will now see an indicator on the ‘Messages’ icon when they have any unread messages.
  • Enhanced Landscape and Portrait Orientations for Tablets
  • Touch ID (iOS) – When enabled, members will be able to login to the app using their fingerprint that has already been set up on their iPhone.
  • 3D Touch (iOS) – This feature will allow members to go directly to Transfers, Bill Payments and Deposit Anywhere from the phone home screen. When enabled, this feature is available on iPhone 6S and more recent models.

If you haven’t downloaded our app yet, give it a try! It is available in the App Store and Google Play. For those already using the app, you should receive the update automatically.

 


 

Travel Notice

Please let our MemberLine department know when you are travelling outside of Canada. This will help to avoid any service interruptions with your TCU Financial Group MEMBER CARD debit card.

For more useful travel information, please visit our Travel Tips page.

 


 

CRA Payment Issue

CRA payments made to SIN numbers beginning with 00, 02, 05, 07 or 8 cannot be made electronically. This includes online banking, mobile app or telephone banking. These payments can be made in branch or through the mail. In both cases, all necessary paperwork must be included. If you have any questions, please contact our MemberLine Department.    

 


 

Bill Payment Notice

Same day duplicate CRA or bill payments are not allowed by our system for security reasons. All duplicate payments will automatically reject and be credited back to the account the following business day. It may take up to five business days to process payments and credit to the applicable account.

 


 

Travel Notice

TCU Financial Group has received reports some locations in Mexico are not accepting US currency. Additionally, some travelers have experienced difficulties with paying in US funds due to the fees and other charges to exchange for Mexican Pesos.

Members travelling to Mexico are recommended to purchase Pesos, and as a backup, take Canadian funds to exchange at their destination. Many travelers purchase $1 USD bills for tips and they may still want to do so. Members can also contact their travel agent to find out if their resort is willing to accept cash or provide different payment options.

When ordering foreign currency from TCU, we require two weeks’ notice to ensure we can meet all requests. Foreign currency can be requested at your local branch or through our MemberLine Department.

Reminder: When travelling outside of Canada, it is important to let TCU know of your travel plans. This will help to avoid service interruptions with your TCU MEMBER CARD. Please contact our MemberLine Department at 1-877-828-4343 to inform us of your travel plans

 


 

 

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