COVID-19 Action Plan
Please check back regularly for updates as we work through this evolving situation.
Visiting a Branch
Branch Safety Protocols
- The use of non-medical cloth or surgical masks will be mandatory for both members and employees in any TCU Financial Group branch. Members can wear their own masks or a use a mask supplied by TCU Financial Group.
- Members must use hand sanitizer upon entering the branch.
- Members will not be permitted to enter the branch until two minutes before their appointment. To increase safety, waiting areas will no longer be accessible.
- Appointments will be limited to a maximum of two members in one office.
- The maximum time for an appointment will be 90 minutes.
- Member access to washrooms will continue to be restricted.
Thank you for your cooperation by following these new safety protocols for member appointments. Only by working together can we increase the protection for everyone.
To reduce the risk for our members, staff and community we have made the following changes to our branch hours. We ask that members only visit branches only if it is absolutely necessary. You can manage your day-to-day banking needs either by using online banking, the mobile app or by calling MemberLine.
If you are not set up for online banking, please call MemberLine.
ATMs at all locations will remain operational.
Saskatoon Branches307 Ludlow Street 3130 Preston Avenue S |
Regina Branches2615 E Quance Street C-4500 Rochdale Boulevard |
If you are facing financial challenges as a direct result of COVID-19, below is a list of resources that may provide relief:
Financial Relief Program for Individuals
If you are facing financial challenges as a direct result of COVID-19, we are here to help. TCU Financial Group has implemented a relief program that will offer personalized solutions to members impacted by COVID-19.
If you require assistance, please call MemberLine or contact your Account Manager to discuss personalized solutions and financial support.
Financial Relief Program for Business Members
We have created a Financial Relief Program to help our business members navigate the challenges of COVID-19. We are working with business members to provide personalized solutions for their business. To discuss your options please contact MemberLine or your Business Solutions Account Manager.
The Government of Saskatchewan has set up a Business Response Team and programs including deferrals and funding for PST, provincial utilities and self-isolation support.
Canada Emergency Business Account
The Canada Emergency Business Account (CEBA) is a program created by the Government of Canada in partnership with Export Development Canada (EDC) to provide small businesses access to capital to help them through the current challenges of COVID-19.
TCU Financial Group is now accepting applications for the Canada Business Emergency Account (CEBA). To learn more or apply through our secure online portal, please click here. The deadline to apply for CEBA is October 31, 2020.
If you have questions about CEBA or other programs please contact our Business Solutions team by emailing us at business-solutions@tcu.sk.ca.
Mastercard
Contactless Transactions Increase
We are temporarily increasing the limit for contactless transactions from $100 to $250 for TCU Financial Group Mastercard holders (wherever these merchants have enabled acceptance of higher contactless transactions).
This increase will allow members to complete more contactless transactions, thereby reducing the need to touch the PIN pad or merchant terminal when making a purchase, creating a safer and more efficient transaction.
Frequently Asked Questions
All branches are now open to serve you.
We remind members that they can conduct a majority of their day-to-day banking needs through Online Banking or the Mobile App or by calling MemberLine.
Branch Safety
If you do need to visit a branch, we ask that you please follow these safety measures:
- All members and staff are required to use a non-medical cloth mask or surgical mask while in a branch.
- Keep two meters between you and the person in front and behind you while waiting in line.
- Do not shake hands and avoid touching objects or surfaces whenever possible.
- Use the hand sanitizer located at the entrance of the branch upon entering and leaving.
- If you are experiencing any flu-like symptoms or have recently travelled and have not completed your 14 day self-isolation we will be unable to serve you. Please call MemberLine for assistance.
Our online and mobile banking solutions continue to provide fulsome services, and a full list of services for all of your day-to-day banking transactions is available on our website. Should you need any assistance with online services, you can contact our MemberLine Team for additional service support.
We also provide the option to book a phone appointment with an Account Manager. To book an appointment contact MemberLine or quickly and easily book your appointment online.
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MemberLine Support |
If you are facing financial challenges as a direct result of COVID-19, we are here to help. TCU Financial Group has implemented a Financial Relief Program that may offer personalized solutions to members impacted by the COVID-19 outbreak.
If you require assistance, please call MemberLine or contact your Account Manager.
All of our Account Managers can be reached by booking an appointment online booking or by calling MemberLine. We are offering phone appointment options to increase the safety of our members and our staff.
Click here to book an appointment online or call MemberLine.
All utility bill payments can be processed through an ATM. They are open 24/7 at all TCU Financial Group branches.
The best way to manage and pay your bills is through online banking. You can make payments by clicking on Payments when logged into online banking. You can add payees, schedule payments and more from this screen.
We recommend this to be the way you pay your bills. If you are not setup for online banking, please contact MemberLine.
Cheques can be deposited using Remote Deposit Capture through your mobile app. Click here for more information of how to use Remote Deposit Capture.
You deposit a cheque at any ATM that are operating 24\7 at all five of our branches.
Cheque deposits are subject to applicable holds. If you have questions about any holds on your account contact MemberLine.
Cash deposits are available.
Deposit bags are available to our Business members upon request for use of the night drop slot. All deposits are processed the following business day in dual custody. The night drop is checked and processed every hour during the hours of 9:00 am until 4:00 pm at our Ludlow and Quance branches only. Rochdale and Arlington branches will process deposits by the end of the next business day.
Customer Automated Funds Transfer (CAFT) is a digital service that can help increase the efficiency of your deposits and withdrawals. If you are not set up for CAFT, please contact a Business Solutions Account Manager or MemberLine to get started.
e-Transfers are another option to quickly and safely send and receive money. e-Transfers have a daily limit of $3,000 and a weekly limit of $10,000. You can send e-Transfers through online banking or the mobile app. To learn more about e-Transfers please click here.
If you need to adapt the way you receive payment from your customers, First Data is available to accept payment through debit cards, credit cards and online purchases. If you would like to get setup with First Data, please book an appointment online or contact MemberLine.
Contact MemberLine to request a bank draft.
You can order regular cheques by calling MemberLine or through online banking. Log in to your online banking account and select Account Services in the menu on the left.
We ask that you do not use any previous order forms that you may have to order cheques.
Contact MemberLine and we will help you complete your wire transfer.
All of TCU Financial Group's ATMs operate 24\7. Members without additional restrictions are able to withdraw up to $800 per day from an ATM. You can withdraw funds from any dingFREE ATM at no charge. We encourage you to use our drive thru ATM options where available.
If you require a larger withdrawal please visit a branch.
Funds can easily transferred through online and mobile banking. Log in to online banking and select Transfers from the menu on the left. From this screen you can transfer funds between your accounts or another member.
You can also send transfers via Interact e-Transfer. For more information about e-Transfer click here.
Or you can contact MemberLine to transfer funds.
Stop payments for your transactions, such as cheques, can be managed through online banking.
Or contact MemberLine and they will be able to assist you further.
Business members with specific cash needs, for example need coins, can contact MemberLine to place orders.
Pick up will be available at either Ludlow (Saskatoon) branch or Quance (Regina) branch at a pre-arranged time.
Contact MemberLine to order your Member Debit Card.
Contact MemberLine by calling us at +1 (306) 651-6500 and we would be happy to assist you pay bills, transfer funds and other day-to-day banking transactions.
For all new bookings, COVID-19 is now considered a known reason and is no longer covered by trip cancellation and interruption.
If you have booked travel with your TCU Financial Group Collabria Mastercard we ask that you please contact Desjardins Financial Security Life Assurance Company directly to learn specific information of your personal situation and your travel coverage during the COVID-19 outbreak.
Please contact Desjardins Financial Security Life Assurance Company if you have the following TCU Financial Group Collabria Mastercards:
- Travel Rewards Gold Mastercard
- US Dollar Mastercard
- World Mastercard
- Platinum Business Mastercard
Contact Information
Desjardins Financial Security Life Assurance Company
Telephone: 1-800-463-1623
desjardinstravelinsurance.ca
To do our part to help flatten the curve we have implemented various safety measures.
- We have increased our hygiene and sanitization measures with our janitorial staff.
- We have cancelled all in and out-of-province travel for all employees.
- All staff members who are able to work from home are doing so, and we are encouraging everyone to self-isolate and practice social distancing.
- We are postponing our Annual General Meeting and all other company events until further notice.
- We are encouraging members to only visit branches in-person if it is necessary.
- We have made the usage of masks mandatory for all members and staff.
We will continue to follow guidelines set by the Saskatchewan Health Authority as the COVID-19 situation evolves.