COVID-19 Action Plan


Please check back regularly for updates as we work through this evolving situation. 


Visiting a Branch

New Branch Safety Protocols - FOR MEMBER APPOINTMENTS ONLY

  • The use of non-medical cloth or surgical masks will be mandatory during scheduled appointments for both members and employees. Members can wear their own masks or a use a mask supplied by TCU Financial Group.
  • Members must use hand sanitizer upon entering the branch.
  • Members will not be permitted to enter the branch until two minutes before their appointment. To increase safety, waiting areas will no longer be accessible.
  • Appointments will be limited to a maximum of two members in one office.
  • The maximum time for an appointment will be 90 minutes.
  • Member access to washrooms will continue to be restricted.

Thank you for your cooperation by following these new safety protocols for member appointments. Only by working together can we increase the protection for everyone.

To reduce the risk for our members, staff and community we have made the following changes to our branch hours. We ask that members only visit branches only if it is absolutely necessary. You can manage your day-to-day banking needs either by using online banking, the mobile app or by calling MemberLine. 

If you are not set up for online banking, please call MemberLine.


ATMs at all locations will remain operational.

Saskatoon Branches

307 Ludlow Street
Mon-Fri: 9:30am to 5:00pm
Sat-Sun: Closed

3130 Preston Avenue S 
Mon-Fri: 9:30am to 5:00pm
Sat-Sun: Closed

2311 Arlington Avenue
Tues-Fri: 9:30am to 5:00pm
Sat-Mon: Closed

Regina Branches

2615 E Quance Street
Mon-Fri: 9:30am to 5:00pm
Sat-Sun: Closed

C-4500 Rochdale Boulevard
Mon-Fri: 9:30am to 5:00pm
Sat-Sun: Closed


If you are facing financial challenges as a direct result of COVID-19, below is a list of resources that may provide relief:


Financial Relief Program

If you are facing financial challenges as a direct result of COVID-19, we are here to help. TCU Financial Group has implemented a relief program that will offer personalized solutions to members impacted by the COVID-19 outbreak.

If you require assistance, please call MemberLine or contact your Account Manager to discuss personalized solutions and financial support.


For Business Members

We have created a Financial Relief Program to help our business members navigate the challenges of COVID-19. We are working with business members to provide personalized solutions for their business. To discuss your options please contact MemberLine or your Business Solutions Account Manager.

The Government of Saskatchewan has set up a Business Response Team and programs including deferrals and funding for PST, provincial utilities and self-isolation support. They have also provided information on where you can submit your solutions and/or ideas to fulfill the necessary supplies related to COVID-19. Find out how to access these here.

Canada Emergency Business Account

The Canada Emergency Business Account (CEBA) is a program created by the Government of Canada in partnership with Export Development Canada (EDC) to provide small businesses access to capital to help them through the current challenges of COVID-19.

TCU Financial Group is now accepting applications for the Canada Business Emergency Account (CEBA). To learn more or apply through our secure online portal, please click here.

If you have questions about CEBA or other programs please contact our Business Solutions team by emailing us at business-solutions@tcu.sk.ca.

Canada Emergency Wage Subsidy (CEWS)

The federal government has released a program called the Canada Emergency Wage Subsidy (CEWS) that provides Canadian employers who are eligible with a 75% wage subsidy for up to 24 weeks, retroactive from March 15, 2020 to August, 2020.

TCU Financial Group is working with the federal government to provide direct deposit for businesses who are eligible for CEWS. If you are interested in applying for CEWS please follow these steps:

  1. Visit the Government of Canada’s website to see if your business is eligible.
  2. Before you submit your application, set up your direct deposit information through TCU Financial Group Small Business Online Banking. Members who already have their CRA direct deposit for payroll set up do not need to use this system to receive CEWS.
  3. If your business is eligible you will apply directly with the Government of Canada.
  4. Submit your application to the Government of Canada and any approved CEWS funds will be directly deposited into your bank account.

If you have any issues or questions about setting up your CEWS direct deposit through Small Business Online Banking, please contact MemberLine or your Account Manager.

Please note that CEWS direct deposit will not work with other Government of Canada programs and will only transmit approved CEWS funds.

Set up CEWS Direct Deposit

For Individuals

A number of provincial and federal government programs are available for individuals to access relief from the direct impact of COVID-19:

Government of Saskatchewan

  • Job protected leave
  • Self-isolation support
  • Student loan repayment moratorium
  • Labour market services
  • Immigration Services

Government of Canada

  • Employment Insurance
  • EI Sick Benefits
  • Work Sharing
  • Emergency Care Benefit
  • Enhanced Child Care Benefit
  • Goods and Services Tax Credit
  • Immigration and Temporary Residents
  • Student Loans

CRA Direct Deposit for Canadian Emergency Response Benefit

The Government of Canada is providing aid measures for those affected by COVID-19 through the Canadian Emergency Response Benefit. (CERB). For more details, and to see if you are eligible, please visit the Government of Canada’s website.

To help people receive payments sooner, TCU Financial Group has added the ability to set up your CRA direct deposit through online banking. If you are already set up with direct deposit with the CRA, you do not need to reapply.

Please note: Enrolling for CRA direct deposit does not register you for CERB.

Click here to set up your CRA direct deposit through online banking.

If you have any questions please contact MemberLine.


Mastercard Updates

Contactless Transactions Increase

We are temporarily increasing the limit for contactless transactions from $100 to $250 for TCU Financial Group Mastercard holders (wherever these merchants have enabled acceptance of higher contactless transactions).

This increase will allow members to complete more contactless transactions, thereby reducing the need to touch the PIN pad or merchant terminal when making a purchase, creating a safer and more efficient transaction.


Frequently Asked Questions

Are branches still open? Expand/Collapse

All branches are now open to serve you. 

We remind members that they can conduct a majority of their day-to-day banking needs through Online Banking or the Mobile App or by calling MemberLine.

Branch Safety

If you do need to visit a branch, we ask that you please follow these safety measures:

  • All members and staff are required to use a non-medical cloth mask or surgical mask while in a branch. 
  • Keep two meters between you and the person in front and behind you while waiting in line.
  • Do not shake hands and avoid touching objects or surfaces whenever possible.
  • Use the hand sanitizer located at the entrance of the branch upon entering and leaving.
  • If you are experiencing any flu-like symptoms or have recently travelled and have not completed your 14 day self-isolation we will be unable to serve you. Please call MemberLine for assistance.

What are my options for banking if I cannot visit a branch? Expand/Collapse


Our online and mobile banking solutions continue to provide fulsome services, and a full list of services for all of your day-to-day banking transactions is available on our website. Should you need any assistance with online services, you can contact our MemberLine Team for additional service support.

We also provide the option to book a phone appointment with an Account Manager. To book an appointment contact MemberLine or quickly and easily book your appointment online. 

Download the Mobile Banking App

Log in to Online Banking

Use ATMs at our network of over 4,000 Credit Unions

Book an Appointment Online

MemberLine Support
Toll Free: 1-877-828-4343
Saskatoon: 306-651-6500
Regina: 306-546-7800

I need financial assistance due to COVID-19. What are my options? Expand/Collapse


If you are facing financial challenges as a direct result of COVID-19, we are here to help. TCU Financial Group has implemented a Financial Relief Program that may offer personalized solutions to members impacted by the COVID-19 outbreak.

If you require assistance, please call MemberLine or contact your Account Manager.

I need to speak to an Account Manager. How can I get a hold of them? Expand/Collapse


All of our Account Managers can be reached by booking an appointment online booking or by calling MemberLine. We are offering phone appointment options to increase the safety of our members and our staff.  

Click here to book an appointment online or call MemberLine.  

How do I pay a bill without visiting a branch? Expand/Collapse


All utility bill payments can be processed through an ATM. They are open 24/7 at all TCU Financial Group branches. 

The best way to manage and pay your bills is through online banking. You can make payments by clicking on Payments when logged into online banking. You can add payees, schedule payments and more from this screen. 

We recommend this to be the way you pay your bills. If you are not setup for online banking, please contact MemberLine

How do I deposit cheques or cash? Expand/Collapse


Cheques can be deposited using Remote Deposit Capture through your mobile app. Click here for more information of how to use Remote Deposit Capture.

You deposit a cheque at any ATM that are operating 24\7 at all five of our branches

Cheque deposits are subject to applicable holds. If you have questions about any holds on your account contact MemberLine

Cash deposits are available.

How do I make business deposits? Expand/Collapse


Deposit bags are available to our Business members upon request for use of the night drop slot. All deposits are processed the following business day in dual custody. The night drop is checked and processed every hour during the hours of 9:00 am until 4:00 pm at our Ludlow and Quance branches only. Rochdale and Arlington branches will process deposits by the end of the next business day.

Customer Automated Funds Transfer (CAFT) is a digital service that can help increase the efficiency of your deposits and withdrawals. If you are not set up for CAFT, please contact a Business Solutions Account Manager or MemberLine to get started. 

e-Transfers are another option to quickly and safely send and receive money. e-Transfers have a daily limit of $3,000 and a weekly limit of $10,000. You can send e-Transfers through online banking or the mobile app. To learn more about e-Transfers please click here.

If you need to adapt the way you receive payment from your customers, First Data is available to accept payment through debit cards, credit cards and online purchases. If you would like to get setup with First Data, please book an appointment online or contact MemberLine.  


How do I get a bank draft? Expand/Collapse


Contact
MemberLine to request a bank draft.

How do I order cheques? Expand/Collapse


You can order regular cheques by calling MemberLine or through online banking. Log in to your online banking account and select Account Services in the menu on the left. 

We ask that you do not use any previous order forms that you may have to order cheques. 

How do I send a wire transfer? Expand/Collapse


Contact MemberLine
 and we will help you complete your wire transfer.

How do I make a cash withdrawal? Expand/Collapse


All of TCU Financial Group's ATMs operate 24\7.
 Members without additional restrictions are able to withdraw up to $800 per day from an ATM.  You can withdraw funds from any dingFREE ATM at no charge. We encourage you to use our drive thru ATM options where available. 


If you require a larger withdrawal please visit a branch.

How do I transfer funds between my accounts? Expand/Collapse


Funds can easily transferred through online and mobile banking. Log in to online banking and select Transfers from the menu on the left. From this screen you can transfer funds between your accounts or another member. 

You can also send transfers via Interact e-Transfer. For more information about e-Transfer click here.

Or you can contact MemberLine to transfer funds.

How do I request a stop payment? Expand/Collapse


Stop payments for your transactions, such as cheques, can be managed through online banking. 

Or contact MemberLine and they will be able to assist you further.

What cash services are available for my business? Expand/Collapse


Business members with specific cash needs, for example need coins, can contact MemberLine to place orders. 

Pick up will be available at either Ludlow (Saskatoon) branch or Quance (Regina) branch at a pre-arranged time.

How do I get a Member Debit Card? Expand/Collapse


Contact MemberLine
 to order your Member Debit Card.

I am currently out of the country and don't have a secure Wi-Fi connection to conduct online banking, what should I do? Expand/Collapse


Contact MemberLine by calling us at +1 (306) 651-6500 and we would be happy to assist you pay bills, transfer funds and other day-to-day banking transactions. 

How do I access my safety deposit box? Expand/Collapse

Contact MemberLine to talk about your options.

How is my travel insurance through my TCU Financial Group Mastercard impacted by COVID-19? Expand/Collapse


For all new bookings, COVID-19 is now considered a known reason and is no longer covered by trip cancellation and interruption.


If you have booked travel with your TCU Financial Group Collabria Mastercard we ask that you please contact Desjardins Financial Security Life Assurance Company directly to learn specific information of your personal situation and your travel coverage during the COVID-19 outbreak.

Please contact Desjardins Financial Security Life Assurance Company if you have the following TCU Financial Group Collabria Mastercards:

  • Travel Rewards Gold Mastercard
  • US Dollar Mastercard
  • World Mastercard
  • Platinum Business Mastercard

Contact Information

Desjardins Financial Security Life Assurance Company

Telephone: 1-800-463-1623
desjardinstravelinsurance.ca

 

How is TCU Financial Group protecting members and employees? Expand/Collapse


To do our part to help flatten the curve we have implemented various safety measures.

  1. We have increased our hygiene and sanitization measures with our janitorial staff.
  2. We have cancelled all in and out-of-province travel for all employees.
  3. All staff members who are able to work from home are doing so, and we are encouraging everyone to self-isolate and practice social distancing.
  4. We are postponing our Annual General Meeting and all other company events until further notice.
  5. We are encouraging members to only visit branches in-person if it is necessary.
  6. We have made the usage of masks mandatory for all members and staff. 

We will continue to follow guidelines set by the Saskatchewan Health Authority as the COVID-19 situation evolves.

 

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