Frequently Asked Questions

What is Deposit Anywhereâ„¢? Expand/Collapse

Deposit Anywhere is a new feature on our banking app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, day or night.

How do I get Deposit Anywhere? Expand/Collapse

Deposit Anywhere is available in the TCU Financial Group Mobile Banking App.

How do I use Deposit Anywhere? Expand/Collapse

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere? Expand/Collapse

No. There are no fees to use this service.

What types of cheques can I draw on? Expand/Collapse

You can deposit checks payable in Canadian Dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque? Expand/Collapse

In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Do I have to mail in the cheques afterwards? Expand/Collapse

No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards? Expand/Collapse

Write the date of the deposit on the back of the cheque for your own reference. The cheques should be destroyed after 120 days.

What happens if I enter the wrong amount by mistake? Expand/Collapse

Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call our MemberLine Department and we’ll be happy to assist you.

Can I use the funds straight away? Expand/Collapse

Similar to deposits at an ATM or in the branch, standard holds on items apply and the funds may require time to clear.

Is depositing cheques with a mobile phone safe? Expand/Collapse

Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking services.

The pictures I take aren't being accepted. Are there any tips to ensure the pictures are acceptable? Expand/Collapse

  1. Take the picture of the cheque in good light.
  2. Ensure the images of the cheque are in focus and fit between the four white corners displayed on the screen. If you continue to have problems, try taking the picture closer or further away and submitting again.
  3. Place the cheque on a flat surface. Ideally, the cheque shouldn't blend into the surface in terms of color, so that the edges can be easily distinguished by the software.
 

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