Member News

Branch Reopening Update

Recently our branch services have been operating by appointment only. This has proven to be a successful step in flattening Saskatchewan’s curve, and we thank you for joining us in those efforts.

TCU Financial Group Members are the Best!

Starting June 1, appointments will not be required to visit our Saskatoon Ludlow and Regina Quance locations. The Ludlow and Quance branches will be open Monday to Friday from 9:30 am – 5:00 pm.

Safety is Most Important

If you do need to visit a branch, things might look a little different. In addition to rigorous cleaning practices, we have implemented a number of enhanced safety protocols, including:

  • Plexiglass shields at personal banking stations
  • Floor markers to help maintain safe social distancing
  • Limiting access to no more than four members at a time in the branch, with a queue line available outside, if needed

Important Reminders

  1. Use Phone and Online Services First: Conduct banking from a distance whenever you can. If you aren’t sure how to do what you need, call our MemberLine Team at 1 (877) 828-4343.
  2. Use ATMs: Deposit cheques, withdrawal cash, pay bills and access night deposit services at our ATMs.
  3. Quarantine: Do not visit the branch if you are sick or if you have travelled anywhere outside of Saskatchewan for the past 14 days.
  4. Entering the Branch: If you do need an appointment, please do not enter the branch earlier than two minutes before your appointment time.
  5. Hand Hygiene: If entering the branch, use the hand sanitizer available as soon as you come in.

Thank You!

Read more about the available resources provided by the government and TCU Financial Group.

March 24, 2020

We’re here to help.

If you are facing financial challenges as a direct result of COVID-19, below is a list of resources that may provide relief:

TCU Financial Group

TCU Financial Group has implemented a Financial Relief Program that will offer personalized solutions to members impacted by the COVID-19 outbreak. If you require assistance, please call MemberLine or contact your Account Manager to discuss personalized solutions and financial support.

For up to date information please follow our COVID-19 Action Plan.

For Business Members

The Government of Saskatchewan has set up a Business Response Team and programs including deferrals and funding for PST, provincial utilities and self-isolation support. They have also provided information on where you can submit your solutions and/or ideas to fulfill the necessary supplies related to COVID-19. Find out how to access these here.

For Individuals

A number of provincial and federal government programs are available for individuals to access relief from the direct impact of COVID-19:

Government of Saskatchewan

  • Job protected leave
  • Self-isolation support
  • Student loan repayment moratorium
  • Labour market services
  • Immigration Services

Government of Canada

  • Employment Insurance
  • EI Sick Benefits
  • Work Sharing
  • Emergency Care Benefit
  • Enhanced Child Care Benefit
  • Goods and Services Tax Credit
  • Immigration and Temporary Residents
  • Student Loans

Update From Our Interim CEO & CFO, Greg Peacock

March 18, 2020

For up to date information please visit our COVID-19 Action Plan.

Dear Members,

We wanted to provide an update on the actions TCU Financial Group is taking to safeguard the health and well-being of our members, our employees and their families during this time. Take confidence in knowing that we are updating our approach in real-time to stay on top of the ever-changing situation, so continue to check our website for the latest updates.

Our Leadership Team has taken a number of supportive measures to look after the needs of our members, our staff and their families.

  1. Centralizing Branch Locations in Saskatoon and Regina
    In order to optimize service levels, effective Thursday, March 19, we will be temporarily closing our Arlington and Rochdale branches in order to centralize operations in both Saskatoon and Regina respectively. This allows us to continue serving our members while allowing for staffing absences and minimizing our public-facing footprint in alignment with Saskatchewan Health Authority guidelines for social distancing.

    All employees from the Arlington and Rochdale branches will temporarily be relocating to the two branches listed below, or alternatively will be working from home. We will assess the timing of this in the days ahead. ATMs at all locations will remain in operation.

    Saskatoon Ludlow Branch
    307 Ludlow Street, Saskatoon, SK S7S 1N6.
    Mon-Fri: 9:30am to 5:00pm
    Sat: 9:30am to 3:00pm

    Regina Quance Branch
    2615 E Quance Street
    Regina, SK S4V 3B7
    Mon-Fri: 9:30am to 5:00pm
    Sat: 9:30am to 3:00pm

  2. Alternative Ways to Bank
    To follow the Saskatchewan Health Authority recommendations for social distancing, we encourage our members to only visit branches for transactions that require counter service.

    Our online and mobile banking solutions continue to provide fulsome services, and a full list of services for all of your day-to-day banking transactions is available on our website. Should you need any assistance with online services, you can contact our MemberLine Team for additional service support. 

    Download the Mobile Banking App
    Log in to Online Banking
    Use ATMs at our network of over 4,000 Credit Unions

    MemberLine Support
    Toll Free: 1-877-828-4343
    Saskatoon: 306-651-6500
    Regina: 306-546-7800

  3. Fraud Prevention
    At times like this, we are aware that there can often be an increase in fraudulent activity. We encourage our members to be vigilant and exercise caution if they receive any phone calls or emails asking them for personal or banking information. TCU Financial Group will never call to ask for personal information. For your security, we will provide you with ongoing updates should we hear of any fraudulent activity or scams.
  4. Caring for Our Community
    Perhaps more than ever, this is a time to help others. As a credit union, community is at the core of our values, and our commitment to serving our members’ needs remains unaltered. As we navigate the new circumstances brought upon us by COVID-19, rest assured we are looking out for our members and our staff; things like providing staff with options to take care of their individual family situations, increasing the intensity of the cleanliness of our locations, and providing a variety of out-of-branch banking options. We will continue to create an action plan by monitoring the advice from our government and health leaders and will provide updates as things evolve.

Greg Peacock
Interim CEO & CFO
TCU Financial Group

TCU Financial Group COVID-19 Update

March 17, 2020

Over the last number of weeks and days, we have seen an increased concern related to the spread of the coronavirus (COVID-19). We recognize that this may be an unsettling time and want to provide an update on the actions TCU Financial Group is taking to safeguard the health and well-being of our members, our employees and their families.

Our branches, MemberLine call centre, Ding-Free network of over 4,000 ATMs, and online banking continue to serve members as usual. You can also access your account from home 24/7 using the TCU Financial Group mobile app for all of your day-to-day banking transactions, such as checking an account balance, transferring funds between accounts, and paying bills all in one place. If you are not yet using digital services, you can contact MemberLine to help get you setup.

For your safety, we have increased the intensity of the cleanliness of our locations by working with our janitorial staff, supplying additional hand sanitizer in-branch, and educating staff on best practices recommended by public health authorities. We are also advising staff to stay at home if they are experiencing any symptoms. We’re actively monitoring the situation and will continue to take fact-based precautions as communicated by local health authorities to ensure our responses are appropriate.

As we look forward, we’ll continue to monitor developments in this global health situation. We remain confident in the actions we`ve already taken and our plans to safeguard the health of our members and the TCU Financial Group Team.

For more information on COVID-19, please visit the website of Saskatchewan Environment, Public Health and Safety.

COVID-19: Mastercard Travel Insurance Coverage

IMPORTANT - For all new bookings, COVID-19 is now considered a known reason and is no longer covered by trip cancellation and interruption.

If you have booked travel with your TCU Financial Group Collabria Mastercard we ask that you please contact Desjardins Financial Security Life Assurance Company directly to learn specific information of your personal situation and your travel coverage during the COVID-19 outbreak.

Please contact Desjardins Financial Security Life Assurance Company if you have the following TCU Financial Group Collabria Mastercard:

  • Travel Rewards Gold Mastercard
  • US Dollar Mastercard
  • World Mastercard
  • Platinum Business Mastercard

Contact Information

Desjardins Financial Security Life Assurance Company

Telephone: 1-800-463-1623

Please be aware that depending on time of day that call wait times may be longer than normal.

As of today (March 6, 2020), travel advisories are in effect for: China, South Korea, Hong Kong, Iran, Northern Italy, Japan and Singapore. Please refer to the Government of Canada Travel advisory website for the most recent travel advisory and updates.

Message from the Board of Directors

The Board of TCU Financial Group would like to announce some changes to the leadership team at the TCU Financial Group. CEO, George Greenwood has resigned of his position as of the end August, 2019. Earl Warwick, the Board Chair expanded, “George has decided to pursue other opportunities outside the credit union system. We would like to sincerely thank George for his significant contributions to TCU Financial Group over the past four years. We wish him the very best of success in the next chapter of his career.”

George Greenwood provided some sentiments to summarize his tenure as CEO. “As I write this message, plenty of wonderful memories come to mind from my 22 years in the Canadian Credit Union System. In 2015, I had the privilege of joining TCU Financial Group. The people who work at TCU Financial Group and volunteer on the board are top notch, caring, and compassionate people. They all share the same goal and that’s to make sure this credit union is successful. Thank you everyone for your support over the years and trusting in me.  I will miss TCU Financial Group and the Credit Union System but I leave knowing the future is bright and the people at TCU Financial Group are more than capable of facing the challenges and taking hold of the opportunities ahead.”

With the transition of leadership, the Board has named Chief Financial Officer, Greg Peacock as the interim CEO. Warwick mentioned, “The Board of Directors will be convening our Recruitment Committee to start the process of selecting our next CEO shortly. In the interim, Greg Peacock will be acting as our interim CEO. Greg’s longstanding history with TCU Financial Group, along with his 25 years of experience within the financial services industry provides the strategic direction and leadership for the financial operations of the credit union.”

To add to the capable Executive Management Team, TCU Financial Group is happy to announce the hiring of new Chief Operations Officer, Tim Owens. Joining TCU Financial Group in August 2019, Tim brings with him 20 years of leadership, marketing, and relationship management experience. He spent the previous 13 years at Concentra, working to help credit unions across Canada create value for their members. Tim`s experience includes developing and executing future-focused strategies, leading purpose-driven stakeholder engagement and working to foster a winning corporate culture.

Peacock commented, “We are excited about the opportunities ahead for the credit union. We’ve been working on strategic initiatives together with the Board that we feel will set us up well for the future. The addition of Tim to the COO role will give us a balanced leadership structure that is needed to help shape and implement a refocused member experience.”


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